We keep this policy simple and honest. If Vendorly did not work for you, tell us within 7 days of your payment and we will process a refund.
1. Cancellation
- Vendorly has no auto-renewal. Your subscription lapses naturally at the end of the paid period unless you manually renew.
- You can stop using Vendorly any time — simply do not renew.
- To permanently delete your account and all associated data (customer list, messages, receipts), email us and we will action it within 30 days.
2. Refund eligibility
You are eligible for a full refund if all of the following are true:
- You request the refund within 7 calendar days of the payment.
- You have sent fewer than 50 WhatsApp messages using the paid credit.
- Your account was not suspended for policy violations.
3. When refunds are NOT available
- More than 7 days have passed since the payment.
- You have sent 50 or more WhatsApp messages under the paid subscription.
- Your account was suspended for spam, fraud, or violations of Meta's WhatsApp Business Policy.
- The subscription is more than 90 days old.
4. How to request a refund
Email vendorlyadmin@gmail.com from the email address linked to your Vendorly account with:
- Subject: "Refund request — [your business name]"
- The Razorpay Payment ID (starts with
pay_...) from your billing receipt - A brief reason so we can improve
5. Refund processing timeline
- We review and approve refunds within 2 business days.
- Once approved, Razorpay initiates the refund within 24 hours.
- The amount reflects in your original payment method within 5–7 business days depending on your bank.
6. Chargebacks
Please contact us before initiating a chargeback with your bank — 99% of issues are resolved amicably via email in under 48 hours. Chargebacks initiated without contacting us first may result in permanent account suspension.
7. Partial refunds
For subscriptions with unused days, we may offer a pro-rata refund at our discretion — for example, if a promised feature was unavailable for more than half your billing period.
8. Data after cancellation
Once you cancel and request full account deletion, your customer list, messages, and personal data are permanently deleted within 30 days. Payment records are retained for 7 years to meet Indian tax and audit obligations, as required by law.
9. Contact
Refund questions or complications? Reach us at vendorlyadmin@gmail.com. We respond within 24 hours on business days.